Return & Refund Policy

Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return according to the following guidelines.

Return Timeframe

Returns are accepted within 30 calendar days from the delivery date of your order.

Return Eligibility

To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging, labels, manuals, and accessories where applicable.
Be free from damage caused after delivery.
Pass our inspection before a refund is approved.

Products Not Eligible for Return

Returns cannot generally be accepted for the following:

Personalized or custom-made products.
Digital products or downloadable files.
Gift cards or promotional vouchers.
Final sale or clearance items.
Items showing signs of use beyond normal inspection.

Refund Procedure

Once we receive your return, we will inspect the item to verify its condition. Approved refunds will be processed to the original payment method. Please note that refund processing times depend on your financial institution or payment provider and may take 5-7 business days.

Incorrect, Missing, or Damaged Items

If your order arrives damaged, incomplete, or incorrect, please retain the original packaging and product until the issue is reviewed by us. Contact our customer service immediately at 【请替换：客服邮箱】.